Refund & Cancellation Policy
Last updated: 3 September 2026
1. What You Are Buying
Pro access to Royalty Health Check ("RHC"), operated by R-Rising Technologies Ltd, is a one-time purchase — there is no subscription and no recurring charge. Depending on your territory, payment may be taken via Stripe, Flutterwave, or a UBA / manual bank transfer with receipt confirmation.
2. Your Statutory Rights Are Preserved
Nothing in this policy removes or reduces any statutory consumer rights you have under the law that applies to you. Where you are entitled to a statutory cancellation or "cooling-off" right (for example a 14-day right for consumers in the UK/EU), that right applies. We do not ask you to automatically waive any cancellation right, and we do not operate a blanket "no refunds" rule.
3. Digital Content Delivered Immediately
Because Pro is digital content that can be accessed immediately, where the law allows we may begin providing it during any applicable cancellation period only with your agreement and acknowledgement. This does not affect refunds due for duplicate, unauthorised, failed or faulty transactions (see below) or any other refund required by law.
4. Duplicate, Unauthorised, Failed or Faulty Transactions
Duplicate charges, unauthorised payments, failed transactions, and payments for Pro access that is faulty or was not delivered remain reviewable and refundable as required by law. If any of these apply, contact us and we will investigate.
5. How to Request a Refund or Cancellation
Send refund, cancellation or payment queries to [email protected], including the email used at purchase and any payment reference. We will review your request and process any refund due to the original payment method where practicable.